1. Introduction
Welcome to Krivara Technologies ("Krivara," "we," "our," or "us").
These Terms and Conditions ("Terms") govern your access to and use of our website (www.krivaratech.com) and the services we provide, including custom software development, AI/ML solutions, cloud services, IT support and workshops.
By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
2. Services Offered
Krivara Technologies provides the following services:
Custom software and application development
Artificial Intelligence and Machine Learning solutions
Cloud integration and deployment (AWS, Azure, GCP)
Business Intelligence dashboards and data reporting
IT support and system maintenance
Data governance and compliance tools
Workshops
Service specifications, deliverables, timelines, and pricing will be outlined in individual project agreements or service contracts.
3. Client Responsibilities
When engaging our services, you agree to:
Provide accurate and complete information necessary for project execution
Respond to requests for feedback, approvals, and clarifications in a timely manner
Ensure you have the necessary rights and permissions for any content or data you provide
Make timely payments as outlined in your service agreement
Comply with all applicable laws and regulations in your use of our services
4. Project Scope and Changes
Project scope, deliverables, and timelines will be defined in a separate Statement of Work or Service Agreement. Any changes to the agreed scope may result in additional costs and extended timelines. Change requests must be submitted in writing and approved by both parties.
5. Payment Terms
Pricing for our services is custom and will be provided after an initial consultation
Payment schedules will be outlined in your service agreement
Late payments may result in suspension of services and may incur late fees
All fees are non-refundable unless otherwise specified in our Refund Policy
6. Intellectual Property Rights
6.1 Client-Owned IP
Upon full payment, clients will own the custom code, applications, and deliverables specifically created for them as outlined in the service agreement.
6.2 Krivara-Owned IP
Krivara retains ownership of:
Pre-existing tools, frameworks, libraries, and methodologies
General knowledge, techniques, and skills
Templates and reusable components not specifically custom-developed
6.3 Third-Party Components
Some deliverables may include third-party software, APIs, or libraries subject to their own licensing terms.
7. Confidentiality
Both parties agree to maintain confidentiality of proprietary information shared during the course of service delivery.
Confidential information includes business plans, technical data, customer information, and any information marked as confidential.
8. Data Security and Privacy
We take data security seriously. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.
We implement industry-standard security measures to protect client data and infrastructure.
9. Service Level and Support
Support hours and response times are specified in individual service agreements
Business tier clients receive email and chat support
Enterprise tier clients receive priority response with dedicated IT team support
24/7 monitoring services are available for applicable service tiers
10. Warranties and Disclaimers
10.1 Service Warranty
We warrant that services will be performed with reasonable care and skill in accordance with industry standards.
10.2 Disclaimer
Except as expressly stated, our services are provided "as is" without warranties of any kind, either express or implied.
We do not guarantee uninterrupted or error-free service, though we will make reasonable efforts to resolve issues promptly.
11. Limitation of Liability
To the maximum extent permitted by law:
Our total liability for any claims arising from our services shall not exceed the amount paid by the client for the specific services giving rise to the claim
We shall not be liable for any indirect, incidental, consequential, or special damages
We are not liable for damages resulting from client's misuse of deliverables, third-party services, or circumstances beyond our reasonable control
12. Indemnification
You agree to indemnify and hold harmless Krivara Technologies, its employees, and contractors from any claims, damages, or expenses arising from:
Your use of our services in violation of these Terms
Your violation of any applicable laws or regulations
Infringement of third-party rights by content or data you provide
13. Term and Termination
These Terms remain in effect while you use our website or services
Either party may terminate a service agreement as specified in that agreement
Upon termination, you must pay for all services rendered up to the termination date
Provisions regarding intellectual property, confidentiality, and limitation of liability survive termination
14. Force Majeure
Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, acts of government, power failures, internet disruptions, or other force majeure events.
15. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any disputes arising from these Terms or our services shall be resolved through good faith negotiation, and if necessary, through binding arbitration or in the courts of Telangana State, India.
16. Modifications to Terms
We reserve the right to modify these Terms at any time.
Updated Terms will be posted on our website with a revised "Last Updated" date.
Continued use of our services after changes constitutes acceptance of the modified Terms.
17. Entire Agreement
These Terms, together with any service agreements, proposals, and our Privacy Policy, constitute the entire agreement between you and Krivara Technologies regarding our services.
18. Contact Information
For questions about these Terms,
please contact us:
Krivara Technologies
Email: customer.support@krivaratech.com
Website: www.krivaratech.com
Last Updated: October 10th 2025
